FREQUENT QUESTIONS
Common Queries
DO YOU HAVE A CATALOG OF YOUR INVENTORY?
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DO YOU DELIVER?
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WILL YOU DELIVER AFTER HOURS?
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TERMS, CONDITIONS & WARRANTY:
Welcome to 4Kalmuminum.com. (www.4Kaluminum.com). This website is provided by 4K Aluminum Inc. a Nevada corporation. By using this website, you agree with the following terms and conditions.
PRIVACY POLICY
Personal information and data is protected by 4K Aluminum Inc. By using this website you consent to the collection and use of the information provided, including the transfer of information within the United States and other countries for storage, processing or use by 4K Aluminum Inc., its subsidiaries and/or affiliates.
COPYRIGHT
All content is the property of 4K Aluminum Inc. or its content suppliers and protected by United States and/or international copyright laws. The content on this website may be used for personal viewing. Any other use, including the reproduction, distribution, republication, or display of the content on this website is strictly prohibited.
TRADEMARKS
The name 4K Aluminum Inc., and other 4K Pergo-Soleil, designs, logos, and service names are trademarks of 4K Aluminum Inc.4K Pergo-Soleil trademarks may not be used in connection with any product or service that is not being manufactured, distributed or sold by 4K Aluminum, Inc. Use of the above trademarks, in any manner that is likely to cause confusion, or use in any manner that disparages, diminishes, or discredits the trademarks of 4K Aluminum, Inc, is prohibited. Permission to use our trademarks, in any fashion, may be explicitly granted in writing on an individual basis.
INDEMNITY
All users agree to insure and hold 4K Aluminum Inc., including its subsidiaries, affiliates, agents, employees, officers, partners and/or licensors, harmless for any claim or demand made, which may include, but is not limited to, reasonable attorneys’ fees made by any third party, which may arise from any content a user of our site may submit, post, modify, transmit or otherwise make available through our Services, the use of 4K Aluminum Inc., or your connection with these Services, your violations of the Terms of Service and/or your violation of any such rights of another person.
MODIFICATIONS
4K Aluminum Inc. shall reserve the right at any time it may deem fit, to modify, alter and/or discontinue, whether temporarily or permanently, our services, or any part thereof, with or without prior notice. In addition, we shall not be held liable to you or to any third party for any such alteration, modification, suspension and/or discontinuance of our services, or any part thereof.
LINKS
4K Aluminum Inc., including its subsidiaries and affiliates, may provide links to other websites and/or resources on this website. You acknowledge and agree that 4K Aluminum Inc. is not responsible for the content, products, advertising or any other materials, on or available from such third-party web sites or resources. You acknowledge and agree that 4K Aluminum Inc. shall not be responsible or liable, directly or indirectly, for any damages that may be a result of the use or reliance on third-party websites or resources.
DISCLAIMER
4K Aluminum Inc. publishes information on the Internet to enhance public access to our information. Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from 4K Aluminum Inc. or through or from the service shall create any warranty not expressly stated in this terms of use agreement.
APPLICABLE LAW
This site is created and controlled by 4K Aluminum Inc. in the State of Nevada, USA. As such, the laws of the State of Nevada will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time. Your use of the 4kaluminum.com site constitutes your acceptance and agreement with these Terms of Use. Any questions or comments regarding the Terms & Conditions for the site should be directed info@4kaluminum.com.
CUSTOM ORDER:
Order Acknowledgement:
An order is only valid upon acknowledgement by 4K Aluminum Inc. Orders will be manufactured and invoiced based upon the information on the acknowledgement. If there is any error on the acknowledgement, please notify 4K Aluminum Inc. immediately.
Changes or Cancellations:
Orders entered and acknowledged cannot be changed or canceled without 4K Aluminum’s written consent. Standard product orders may be rescinded & fully refunded within 48 hours of purchase order, after which the deposit is non-refundable. Custom product orders may not be cancelled and will not be refunded.
Custom Powder Coat Finish Requirements:
4K Aluminum Inc. must approve all custom powder coats prior to acceptance of any order. 4K Aluminum Inc. assumes no responsibility for wear, fading, discoloration or any other defects in the performance of customer’s custom powder coat specifications unless assumed in writing by 4K Aluminum Inc. The lead time and pricing may vary depending on the availability of paint powder.
Delivery of Freight & Damage:
4K Aluminum reserves the right to use its own or commercial carriers for the “best way” to ship the products, at its sole and absolute discretion. When redelivery of merchandise is required because customer is not ready to accept merchandise, the order may incur storage fees and additional charges of as much as 5% of the value of the order. Title to merchandise shall pass to the buyer upon delivery by 4K Aluminum Inc. All products are packed to comply with standard carrier requirements. The consignee should carefully inspect all shipments before acceptance and the delivering carrier should be instructed to record any damage or shortage prior to signature. If further damage is found after delivery, immediate inspection by the delivering carrier should be requested. Notification of concealed damages must be made to the delivering carrier within seven (7) days after delivery of merchandise. Carrier liability ceases after seven (7) days after delivery. CAUTION: After obtaining a clear receipt for shipment, the delivering carrier is no longer responsible for damage or shortages. 4K Aluminum will not be held responsible for damage claims not due to freight.
Returns:
4K Aluminum Inc. will not permit the return of any products or materials without written consent once the products and/or materials are shipped as acknowledged. All returns require a 4K Aluminum Inc. assigned Return Number prior to accepting the return.
4K ALUMINUM STRUCTURES LIMITED WARRANTY
4K Aluminum Inc., Las Vegas, Nevada (hereinafter referred to as “4K”) provides the following limited material warranty for 4K Pergola Systems and 4K Pergo-Soleil. Subject to the conditions and limitations listed herein, 4K Aluminum Inc. (hereinafter “4K”) warrants 4K Pergola Systems and 4K Pergo-Soleil to be free from material defects in workmanship and materials. This limited warranty covers workmanship and materials for 20 years from the date of installation. This limited warranty is void if the warranted good moved from the location listed on the warranty certificate and covers only normal and proper use. This limited warranty does not cover damage caused by misuse.
This warranty extends only to the original purchaser and is nontransferable. This warranty does not cover the cost of installing any product, the cost of removing or disposing of any product, or the cost of installing any replacement product furnished under the terms of the warranty. 4K does not warrant or guarantee that any parts provided under this limited warranty will match the originals in color or pattern. 4K reserves the right to discontinue or modify any product line or color without notifying the original purchaser. If the original product is not available, we retain the right to choose to provide replacement material of equal value or quality.
The lifetime coverage of this warranty only covers products used on residential or commercial property where the owner resides, during the owner’s lifetime. The warranty period for products installed on property that is not residential property where the owner resides, including but not limited to schools, condominiums, apartment buildings, and rental property – or on property owned by other owners including but not limited to corporations, government agencies, partnerships, trusts, religious organizations, and cooperatives will be twenty (20) years following the installation of the products and is limited to the original owner (non-transferable).
Exclusions:
4K shall not be liable for and this warranty does not apply to any failure, defect, or damage or expense resulting from or connected with the following:
Installation or handling of products after they leave our facility, including any lack of performance or improper performance in any way by the contractor or other installer;
Abnormal use of the products;
Heat or radiation;
The use of any product not manufactured by us;
Labor, transportation, or installation costs; color changes due to weathering or aging if the color change is even and equal when exposed to the same or similar sunlight and other environmental conditions because weathering will cause any colored surface to gradually lighten, darken, chalk, or accumulate dirt or stains (the severity of these conditions depends on air quality, the geographic location of the property, and other local conditions over which 4K has no control);
Anyone or anything other than 4K, including without limitation weathering, oxidation, mold, mildew, settling of the building, failure of the structure (including foundations and walls), use of incompatible accessories, fire, flood, lightning, ice, wind-borne objects, earthquake, hurricane, sun, cyclone, gale, tornado, weather of a catastrophic nature, acts of God, intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot, insurrection or civil disorder, accidents, or corrosive atmospheres (such as those contaminated by acid rain, harmful chemicals, or vapors), or other defects not caused by 4K; or
Ordinary wear and tear.
Warning
4K AND ITS EMPLOYEES ARE NOT QUALIFIED TO APPROVE, RECOMMEND, OR ADVISE AS TO THE SUITABILITY OF 4K PRODUCTS FOR ALL POSSIBLE USES OR APPLICATIONS. YOU SHOULD CONSULT THE LOCAL BUILDING CODE AUTHORITY OR FIRE MARSHAL’S OFFICE ON THE SAFETY AND SUITABILITY OF ANY 4K PRODUCT FOR A PROPOSED USE.
Warning Regarding Proposition 65
Some materials and products provided by 4K Aluminum Inc. are known by the State of California to contain chemicals that cause cancer, birth defects, or other reproductive harm. (California law requires this warning to be given to customers in the State of California.)
Claims and Remedies
A claim under this warranty must be reported in writing, with proof of purchase, to 4K Aluminum, Inc., 6325 S. Pecos Road #15, Las Vegas, NV 89120, within thirty (30) days of the date that the defect is first discovered or reasonably could have been discovered. 4K will then have a reasonable time to inspect or, at 4K’s option, to have the product shipped at the owner’s expense, prepaid, to 4K for examination of the alleged defect. 4K shall be the sole judge of whether the product is defective and whether the defect is due to manufacturing. If, after its inspection, 4K determines the claim is in accordance with the terms of this Limited Warranty, then 4K will, at its option, replace the defective section or part or provide a refund according to the following schedules:
Residential property where the owner resides (limited to original owner)
0 to 15 years, full purchase price of products.
15 to 25 years, 50% of purchase price of products.
25+ years, 5% of purchase price of products.
All other owners and uses (limited to original owner)
0 to 15 years, full purchase price of products.
15 to 25 years, 50% of purchase price of products.
25 to 30 years, 5% of purchase price of products.
THE FOREGOING EXPRESS WARRANTY EXCLUDES ALL OTHER EXPRESS WARRANTIES. 4KALUMINUM.COMANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY, IS LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY CONTAINED IN THIS WARRANTY DOCUMENT, UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. IN NO EVENT WILL 4K BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR THE PURCHASE, INSTALLATION, OWNERSHIP, OR USE OF 4K Aluminum Inc. YOUR EXCLUSIVE REMEDY AND 4K’S EXCLUSIVE LIABILITY FOR ANY BREACH OF WARRANTY IS LIMITED TO WHAT APPEARS IN THIS DOCUMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE LIMITATION OR EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE.
This warranty shall only be applicable & enforceable in the United States of America.